Five-year collaboration enters a new chapter, reinforcing a shared commitment to innovation, agility, and exceptional member experiences.
Alterna Savings and ebankIT are celebrating five years of partnership and innovation as they embark on the next phase of their shared commitment to modern, member-focused banking. Building on a foundation of continuous innovation, the journey to ebankIT's Next Experience Platform (NXP) is well underway, reinforcing the organizations’ shared commitment to delivering modern, member-centric digital banking experiences.
Since the partnership began, Alterna and ebankIT have worked together to strengthen the credit union’s omnichannel digital banking platform, delivering secure and intuitive online and mobile experiences while supporting greater agility, efficiency, and innovation across the organization. Over the past five years, ebankIT has supported Alterna in responding to changing member expectations, strengthening engagement, and staying competitive in a rapidly evolving financial services market.
As the next step in this journey, Alterna is investing in ebankIT's Next Experience Platform (NXP), providing an even more flexible, scalable, and future-ready foundation for digital banking innovation. This move allows Alterna to bring new features and enhancements to members more quickly while supporting increasingly personalized and connected digital experiences.
Our partnership with ebankIT has evolved far beyond a technology implementation," said Rob Paterson, President & CEO at Alterna. "For the past five years, we've worked side by side to create better experiences for our members and built a digital banking platform that reflects how people want to bank today. As we continue the journey to the Next Experience Platform, we're strengthening our ability to deliver the convenience, personalization, and innovation our members expect, while staying true to the relationship-focused approach that defines Alterna.
Today, this partnership reflects a mutual belief that financial institutions and technology providers can grow together through continuous innovation, shared expertise, and a long-term vision for digital transformation.
Celebrating five years with Alterna is an important milestone for both organizations," said Renato Oliveira, CEO of ebankIT. "From the beginning, our teams shared a vision of creating digital banking experiences that are intuitive, flexible, and designed around member needs. What has made this partnership successful is a mutual commitment to continuous improvement and innovation. Alterna's journey to our Next Experience Platform represents an exciting new chapter that will help deliver even greater value, agility, and personalized experiences to its members.
As digital expectations continue to evolve, Alterna and ebankIT remain focused on helping members bank when, where, and how they choose. Through the Next Experience Platform, the organizations will continue to expand digital capabilities, accelerate innovation, and deliver seamless experiences that combine the convenience of digital banking with the personalized and trusted service that Canadians value most.
About ebankIT
ebankIT enables community financial institutions to deliver a unified, humanized digital experience across mobile, web, voice, and emerging channels, all powered by a single platform that supports retail, SMB, and corporate banking. With embedded onboarding, enhanced cybersecurity, and a modern open‑API architecture, institutions can streamline operations, accelerate innovation, and extend capabilities across their entire ecosystem.
For more information, visit www.ebankit.com.
About Alterna
Alterna Savings and Credit Union Limited (Alterna Savings) has been The Good in Banking® for over 115 years. Together with Alterna Bank, our wholly owned subsidiary and one of Canada's most innovative digital banks for over 25 years, we're delivering financial solutions that put people before profits.
As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with over 230,000 members through a network of 47 branches across Ontario, as well as call centre, and digital channels. Members and customers also benefit from industry-leading online brokerage, investment management services, and access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the Allpoint Network in the U.S.
For more information, visit https://www.alterna.ca