ebankIT and Coconut Software partner to humanize digital banking

3 min read

ebankIT and Coconut Software are partnering to digitally transform financial institutions and connect with their clients. The companies will deliver an enhanced consumer experience for Retail, SMBs, and Corporate banking.

As part of the ebankIT marketplace, Coconut Software will integrate with ebankIT’s omnichannel digital banking platform to enable a smooth experience for both financial institutions’ staff and end-users, in North America.

With 2021’s growing demand for advanced digital banking solutions, the companies will build upon ebankIT’s innovative omnichannel digital banking platform that delivers online and mobile banking experiences to credit unions, banks, and other financial institutions. Making Coconut Software available and with live deployments in ebankIT’s Marketplace, both companies expect to gain an enhanced sales approach.

By presenting a 360-degree operational view and a connected and secure experience, the ebankIT digital banking platform speeds up financial institutions' digital transformation, lowering costs, and creating new ways to provide services and engagement with the customer base.

Created specifically for financial institutions that want to improve their digital and physical engagements, Coconut Software’s suite of cloud-based solutions provides a way to schedule, measure, and manage customers, prospects, and staff interactions by effortlessly connecting the right people, at the right time and over the right channel.

This partnership will contribute to an even more customer-centric product offering, helping financial institutions achieve a higher level of digital engagement by optimizing their clients' experience across all channels.

In the digital world, customers want to spend their limited time in online journeys they find valuable, and when they feel cherished, they engage, spend and become advocates. The expectation for always-on, always-available engagement has never been higher. Inefficient processes often leave users feeling as though they are not being prioritized but rather a digit in line for their turn. As a financial institution, it is important to personalize engagements and build deeper connections, knowing that different activities require different levels of support.

“Banks and credit unions need to create a digitally empathic relationship with customers by developing an understanding of them across all channels, touchpoints and devices. Humanized banking identifies key moments and triggers actions that truly support clients, creating a space where both members and staff feel connected, engaged and relevant” said ebankIT’s CEO, Renato Oliveira.

Together, ebankIT and Coconut Software are committed to delivering the best digital offer for the banking industry, working to surpass customers’ ever evolving expectations.

Katherine Regnier, Coconut Software’s CEO, highlights that “Engaged customers are expecting a seamless experience and this a key to growth factor in 2021 and beyond. When customers can connect on their terms, the volume of business will go up. And, if advisors can have a holistic view of their customers’ needs, they will fund the application in half the time and use the remaining time to be consultive. It's a win-win for the customer and the advisor.”

About ebankIT
ebankIT is an award-winning software company with a proprietary leading Omnichannel Digital Banking Platform which enables banks and credit unions to achieve their full potential. Its flexible and robust out-of-the-box features allow a fast and seamless digital banking transformation. By strengthening customer relationships and taking advantage of third-party innovations through open banking possibilities, the success of ebankIT platform has already translated into increased digital revenues and costs minimization for dozens of financial institutions worldwide serving millions of customers or members.

For more information, please visit: ebankit.com

About Coconut Software
Coconut Software is a leading provider of customer engagement solutions for modern banks and credit unions and is backed by investments from Conexus Venture Capital Fund, Information Venture Partners, SaskWorks Venture Fund, Bay Partners, ScaleUp Ventures, PIC Investment Group, with additional financing by CIBC. By providing technology that elevates the customer experience while improving operational efficiencies, Coconut’s solutions consistently improve satisfaction scores, decrease churn, and increase sales.

For more information, please visit: coconutsoftware.com.

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