ebankIT - Global Omnichannel Solutions

A group of technology consultants, based on their experience in digital transformation Retail Banking Projects, founded the Portuguese technology company. On its several locations, ebankIT counts on a team of 73 highly qualified employees, with extensive experience in the technological and financial domains.

The ebankIT Digital Platform pursuit the digital transformation of Banks or Credit Unions, encompassing all channels and having the end customer at the center stage. According to the CEO of the company, maximize the interaction of financial institutions with their customers, and extend the omnichannel concept is the goal. Overviewing is the materialization of a solution that is much more than a simple banking application. The ebankIT Digital Platform provides unified electronic solutions with centralized management, allowing end customers to communicate quickly, easily, and efficiently, using their favorite channels. He also explains that in the world of Omnichannel Digital Banking, customers control the channels they intend to use.

The constant evolution of information technologies potential and the knowledge of the business allow the company to offer its customers a highly specialized fast-service and a continuous improvement of a set of integrated methodologies and solutions of excellence. Customers are mainly in North America, Africa, Europe, and the Middle East.

For the coming years, the company aims to consolidate its position as an international player with an omnichannel solution conquering new geographies and increasing its presence in the North American and European markets. The company has client institutions like Coast Capital Savings; Celero; Hypothekarbank Lenzburg (HBL); Transilvania Banking; African Bank; Jamaica National Group; Kuwait International Bank, Montepio Geral, among others.

On foreign markets, onboarding has been the biggest bet. ebankIT CEO defends that it is essential to respond to the customer requests - simply and digitally - ensuring that, from the beginning, they are familiar with the platform and keep doing what they are doing. Renato Oliveira specifies that the ebankIT digital platform offers a simple and user-friendly interface, and potential bank customers can create a digital account or subscribe to a new banking product in simple steps without ever leaving the application.

The internalization strategy for 2020 involves expanding the presence in the Canadian market, launching specific commercial initiatives for the United States of America, and increasing the network of businesses, partners, and integrators. ebankIT has been registering an accelerated growth of its national and international operations, having reached, last year, a 20% growth compared to 2018. ebankIT grows annually, not only regarding the volume of business but also to the areas and geographies of operation. Reinforce ebankIT presence in North America, for example, where we already had partnerships with leading integrating companies in the USA and Canada. Over the last years, ebankIT has been building several innovative solutions that improve service user-experience by the customers. Renato Oliveira reveals that this success is only possible with the ebankIT professional team of excellence, willing to innovate and meet the time-adjusted needs of customers.

Responding to the increasingly demanding and competitive economic challenges, the company has invested in hiring the best talents for its projects, boosting the ebankIT growth. Proving product effectiveness, the ebankIT digital platform has a set of predefined base-services and a potential for modular scalability quickly interconnected with any core agnostic and rich system business middleware.

ebankIT has well-structured applications for web, smartphone, and smartwatch. Architecture is opened with an API gateway to incorporate world-class innovations that it will develop solutions from other Fintech suppliers and flexible delivery through partners. About the response to the challenges posed by the current pandemic situation, the ebankIT CEO revealed that he has chosen to put the entire company in remote work since March 13 with the concern on the routine as close as possible to the day to day at ebankIT. The daily team meetings, to make a situation report and prioritize requests, were kept as the ongoing projects and product roadmap.

Renato Oliveira believes that the society is evolving to accept and better understand the new reality. Also, the digital service offer must be adapted to the customers' needs - always changing.