Coast Capital selected ebankIT after evaluating more than 40 digital banking vendors.
The commercial platform upgrade replaced a nearly 20-year-old system with a more modern, intuitive, and secure experience.
The new platform improved business members experience with better cash-management tools, simplified approval workflows, stronger visibility into accounts and transactions, and mobile-friendly access.
ebankIT delivered greater flexibility and scalability through a unified retail and commercial experience, faster feature delivery, seamless integrations, and a future-ready architecture.
Key capabilities such as bulk operations, account grouping, advanced permissions, and responsive design helped commercial users manage high-volume, complex workflows more efficiently.
The transformation increased engagement, reduced support needs, positioned Coast as a digital leader, and set the stage for deeper ecosystem integrations in the future.
At the CGI Credit Union Technology Forum, ebankIT and Coast Capital, one of the largest credit unions in Canada, shared the stage to discuss their partnership and how this collaboration has helped Coast Capital modernize its digital banking experience for members.
To find the right strategic partner, Coast Capital conducted a rigorous assessment of more than 40 digital banking providers, seeking a collaborator that matched its core values of innovation, partnership, and a strong commitment to digital excellence.
Ultimately, ebankIT was selected for its shared values, forward-looking vision, and a robust core product that not only addressed immediate needs but also offered the flexibility to evolve over time.
The partnership, which began in 2018, initially focused on delivering a retail platform, followed by the launch of a commercial platform in 2020.
Over the years, both teams have remained highly engaged, working intensively to deliver these key initiatives. The decision to upgrade the commercial platform was driven by the need to modernize, as the previous system had been in operation for nearly two decades.
Coast Capital’s previous commercial banking platform had been in place for nearly 20 years, resulting in limited flexibility to introduce new features, an outdated user experience, and greater difficulty keeping pace with modern business banking expectations.
Coast Capital understood that business members expect more than transactions. They expect speed, clarity, mobility, and tools that help them run their companies with confidence.
The new commercial platform was designed to deliver exactly that: a modern, intuitive, and secure digital experience built for today’s business realities.
Commercial users rely on the platform throughout the day and are 3.5 times more active than retail users, carrying out high‑frequency, high‑volume tasks. As a result, the design priorities were clear:
Maximize speed
Increase efficiency
Optimize end‑to‑end workflows
The new platform delivers a consistent, intuitive interface across both retail and commercial banking. A cleaner, more user‑friendly design makes everyday banking faster and easier, while enhanced cash‑management tools give businesses greater control over their finances. Improved approval workflows streamline complex authorization structures, and the mobile‑friendly experience ensures business owners can manage operations from anywhere.
For Coast Capital’s commercial members, the impact was immediate and significant. The result was a digital experience that felt modern, responsive, and built with real business challenges in mind. This alignment also reduced friction for members who used both retail and commercial services.
The launch of the new commercial platform marked a turning point. Coast Capital moved from a rigid, aging system to a flexible, scalable solution that could evolve with member needs.
The ebankIT platform provided the foundation for:
Unlike retail banking, where UX delight is often the priority, commercial users focus on efficiency: getting work done quickly, reducing repetitive tasks, and minimizing clicks.
To support this, the new platform replaced outdated workflows with a more stable and reliable operational environment. The platform prioritizes productivity‑driven capabilities such as bulk payments and transfers, bulk approvals, and bulk statement downloads, all designed to save time on high‑volume operational work.
This focus on efficiency is critical because commercial users span a wide range of industries, including accounting firms, property managers, and organizations with complex financial structures. As a result, the platform needed to support industry‑specific workflows and reliably handle high‑criticality tasks such as reconciliation and multi‑level approvals.
Therefore, Coast Capital’s internal teams experienced a transformation by reducing manual processes and eliminating system workarounds. With fewer technical constraints, teams were able to shift their focus from maintenance and issue management to what matters most: supporting members and driving innovation.
The upgrade enabled Coast Capital’s internal teams to benefit from:
This freed up resources to focus on member service and innovation.
ebankIT platform allows Coast Capital to streamline high‑volume work with powerful bulk operations that save professionals significant time.
Users can combine multiple transfers into a single submission, approve large batches of transactions at once, and download data in bulk for faster reporting and reconciliation.
For teams managing heavy workloads, these capabilities turn what used to be repetitive, manual tasks into smooth, efficient workflows that keep business moving without unnecessary friction.
Coast’s commercial platform introduces powerful account grouping and advanced permissions and roles, giving organizations the flexibility to manage complex financial structures with ease.
Users can group accounts and work with specific subsets, for example, selecting 5 out of 50 accounts, making it especially valuable for property managers or accountants handling multiple clients.
Because commercial banking often involves teams, the platform supports granular access controls, ensuring each user receives the right level of visibility and authority based on their role, the accounts they manage, and the types of transactions they’re permitted to approve.
This creates a secure, efficient environment tailored to the realities of modern business operations.
Coast’s new commercial platform delivers a truly responsive experience that works seamlessly across devices, while still being optimized for the desktop‑heavy workflows that define business banking.
Designed with a desktop‑first approach and light mobile support, it gives members the power to complete most of their day‑to‑day tasks on a laptop or workstation, while still offering the convenience of quick checks and approvals on the go.
This balance ensures business users get the robust functionality they need without sacrificing the mobility they expect.
The launch of the commercial platform not only modernized Coast Capital’s digital banking, it also elevated the overall member experience. Member engagement increased, support requests declined, and Coast Capital gained the agility to release new features and enhancements at a speed that had not been achievable before.
Most importantly, the transformation positioned Coast Capital as a digital leader, a financial institution ready to meet the evolving needs of business members today and well into the future.
The success of the commercial launch reflects a partnership built on shared values, collaboration, and a commitment to delivering exceptional digital banking experiences. Together, Coast Capital and ebankIT created a platform that empowers businesses, strengthens relationships, and sets the stage for continued innovation.
Now, the next chapter is all about deeper connectivity. Business members increasingly expect their digital banking to plug seamlessly into the tools they rely on every day, from accounting software to payroll systems to invoicing platforms.
Integrations have become the single biggest gap and the top user request, and Coast Capital is committed to closing it. By positioning digital banking as a core part of a larger financial ecosystem, Coast Capital is preparing to deliver an experience that is not only modern and efficient, but truly interconnected, empowering businesses to work smarter and move faster.