Synergy launches new digital experience

Lloydminster, Sask. Synergy Credit Union is excited to announce the successful launch of its new website and digital banking platform. The new experience went live on March 16 and members are enjoying the new features and services.

The new website was designed for our members and visitors with appealing, clean visuals, quick search functionality, and most importantly, information to help them connect with experts while learning about ways to aid in their financial wellness journey. The new digital banking platform provides an easy-to-navigate, secure, personalized modern banking design for members to complete their day-to-day banking tasks. Members have onboarded quickly and Synergy's Member Contact Centre has nearly returned to normal call volume levels.

“The feedback to date has been overwhelmingly positive as more of our members visit and onboard every day,” said Synergy CEO Glenn Stang. “We want to thank our members for joining us on this digital evolution journey.”

The platform was created with member experience at the forefront. Synergy worked in collaboration with Celero, a Canadian solutions integrator, and ebankIT, a global digital banking software developer.

“By working with a group with this type of expertise, we were able to develop a system that not only meets the demands of our members today, but will continue to evolve and meet their demands in the future,” said Stang. “That was vital for us when making this type of investment. We thank them for sharing their knowledge with us through every stage of this project.”

“Synergy has been instrumental in helping Celero and ebankIT bring forward this new digital banking platform for the Canadian credit union system. Their vision and contributions on enabling seamless banking experiences for their members will benefit all credit unions adopting this modern, future-ready digital banking solution – known as Celero Xpress™. And because the platform is powered by ebankIT, Synergy is well-positioned in its continued pursuit of innovation and a differentiated member experience,” said Richard Hannah, CEO, Celero. 

“We congratulate Synergy for its success in launching its new digital solutions. Synergy is the third credit union within Celero Xpress Universe to have a go live and we are thrilled with the fast adoption pace of the ebankIT platform by the Canadian financial industry. We keep focus on continuously improving our solutions to remain state-of the-art in this increasingly innovative market,” said Renato Oliveira, ebankIT’s CEO.

More information on Synergy’s new digital banking experience can be found on its website, synergycu.ca.

About Synergy Credit Union

Synergy is a member-owned financial institution serving more than 28,000 voting and non-voting members from 11 communities within northwestern Saskatchewan. Synergy is the fourth largest credit union in the province of Saskatchewan and is one of the leading credit unions in Canada with $2.07 billion in on- and off-balance sheet assets. Synergy provides core banking services through our traditional branch network, the Canada-wide ‘ding free’ AccuLink ATM network, online banking, Live Chat, mobile web and app banking, as well as through calling our Member Contact Centre. More complex and advanced services, such as financial advice and analysis, are delivered by specialists who may be located in select branches or available to meet in a location of the member’s choice, by request.

About ebankIT

ebankIT is an award-winning company with a proprietary leading Omnichannel Digital Banking Platform which enables banks and credit unions to achieve their full potential.  Its flexible and robust out-of-the-box features allow a fast and seamless digital banking transformation. By strengthening customer relationships and taking advantage of third-party innovations through open banking possibilities, the success of ebankIT platform has already translated into increased digital revenues and costs minimization for dozens of financial institutions worldwide serving millions of customers or members.  For more information, visit ebankit.com.

About Celero

Celero is a leading provider of digital technology and integration solutions to credit unions and financial institutions across Canada. Clients trust Celero’s proven track record delivering innovative banking technologies, digital and payment solutions, cloud computing, outsourcing, IT, and advisory services. Celero offers reliability and security through its world-class hosted banking system and data centre operations. With key partnerships across the globe, Celero also brings the scale and extensive capabilities of multinational technology companies and the focused expertise of fintech startups. For more information, visit celero.ca.