Coast Capital ranked #1 in Best Mobile Banking Experiences amongst all Credit Unions in Canada

Executive summary

• Coast Capital ranks #1 among all Credit Unions in Canada.
• Ranked #6^th overall nationwide.
• The partnership with ebankIT was a key driver in putting Coast Capital as a market leader among credit unions.
• ebankIT's modular and scalable architecture allows Coast Capital to quickly adapt to members' changing needs.

A successful mobile banking experience

Coast Capital has been recognized once again as the best mobile banking experience among all Canadian credit unions, according to Surviscor, for the 6th consecutive year. 

Coast Capital's mobile banking app, powered by ebankIT, features intuitive transaction shortcuts, advanced money management tools, and comprehensive debit card controls, all of which have consistently driven exceptional member engagement.

The mobile app has not only outperformed its credit union peers but has also exceeded the benchmarks of several major Canadian banks, ranking in the top five nationwide since 2020.

As Coast Capital continues to set a new standard within the sector, ebankIT is committed to delivering innovative digital solutions and services tailored to the evolving needs of Coast Capital’s members, further enhancing overall member satisfaction.

The partnership with ebankIT and its leading digital banking platform was a key driver for bringing this new Coast digital banking platform to life and positioning Coast Capital as a market leader among credit unions.

How ebankIT helped Coast Capital reach the top

Coast Capital’s banking interface and mobile app give members the flexibility to engage seamlessly through the channel of their choice. The platform delivers practical, high-value functionality from effortless recurring transfers to advanced security features that keep members’ finances protected.

Thanks to ebankIT's technology, Coast Capital was able to:

• Deliver seamless digital experiences across mobile and online channels, matching and in some cases exceeding the capabilities of the country’s largest banks.

• Innovate faster, thanks to its modular and scalable architecture that allows quick adaptation to changing member needs.

• Maintain operational excellence and security while introducing new digital tools that strengthen member engagement and satisfaction.

This partnership has enabled Coast Capital to stand shoulder to shoulder with Canada’s largest financial institutions, proving that a credit union can lead the way in digital transformation and member experience.

This consistent high performance reflects the sustained effort, strategic vision, and powerful technology foundation that continue to set Coast Capital apart.

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