ebankIT and CGI partnership - Beyond the digital banking roadmap

Critical factors for digital banking success

Many Canadian credit unions and community banks are making strategic decisions about digital banking investments. With numerous options in the market, CGI and ebankIT recognize the level of due diligence required to select the best fit for each institution’s goals. 

In discussions with financial services leaders across Canada, a few key themes have emerged in evaluating digital banking solutions: 

1. Technology – The platform and vendor’s ability to support future innovation and enable organizations to navigate the increasing complexities of financial services, including cyber-crime, artificial intelligence and consumer-driven banking.

2. Strategic alignment – The platform’s impact on organizational strategies, such as positioning organizations for merger activity, growth in a key member segment, or enabling greater agility. 

3. Delivery – The capability and competency of the vendor to execute the critical steps to successfully transition and onboard to a new platform and provide the support through the onboarding and launch journey.

4. Assurance – The capability of the platform in a real-world context and the long-term availability of support and services.

To support your own decision-making process, CGI and ebankIT – who are committed partners in delivering CGI Digital Banking^TM to Canadian financial institutions – are sharing what you can expect from us with each of these considerations.

Accountable for ongoing innovation 

Since launching in 2020, we’ve shared a strong commitment to ongoing innovation on CGI’s digital banking platform, which is powered by ebankIT. We have comprehensive core capabilities, including a mobile-first design, integrated website, small business features and sophisticated security protections.

Each platform release strategically positions financial institutions to navigate future changes, including consumer-driven finance, payments innovations, artificial intelligence and extensibility needs.

What’s unique about CGI Digital Banking is that these innovations are driven by CGI clients using the platform, which ensures that CGI and ebankIT are not only accountable to deliver ongoing innovation, but the priorities must be aligned to the needs of our client base.

Beyond the digital banking roadmap, CGI is making continual investments in the platform infrastructure and environment to ensure that it consistently delivers a reliable and modern experience for members and clients.

CGI is a Canadian company with global reach and extensive experience with financial institutions across the world. This gives us access to deep expertise, including cost-efficient capabilities, and local market knowledge, resulting in almost limitless capabilities for platform innovation in broader areas like artificial intelligence, security and data services.

A path for every organization

CGI and ebankIT are focused on providing the solutions that best meets each organization’s individual needs and strategic plans.

Our approach is to work with you to understand your organization’s needs and provide a sustainable solution as you achieve digital and operational transformation.

As a result of our partnership, CGI and ebankIT have the ability and agility to deliver a solution that aligns and furthers your organization’s strategy. We can provide a multi-tenant solution for clients seeking a fully managed digital banking platform to provide long-term value for your investment. We are also able to to customize the platform to your specification, provide digital autonomy and manage its ongoing development and support needs.

Our solutions create a future-forward path for the digital journey of our clients and their customers.

Proven capability to deliver 

Moving to a new digital banking platform is one of the most complex initiatives a financial institution will undertake. There are many aspects to manage – from protecting your members’ sensitive data to connectivity and integration with your existing technology stack.

It’s both a highly strategic and operational initiative, and success depends on open collaboration and a clear and proven process. This is the experience that CGI and ebankIT have delivered to the over 40 financial institutions that have successfully launched the platform over the last five years. 

CUA is the most recent organization to onboard the platform, and Marie Mullally, CEO of CUA, recently shared her perspective on the experience.

CGI has been by far the best partner CUA has worked with in the creation of its IT ecosystem over the past two years.  Their proven commitment to invest, to collaborate and to provide service excellence has been exceptional.  This is the only organization that has consistently been by our side 24/7 to support our transition.  Impressively, they have been proactive in anticipating our needs and when required, have acted quickly and successfully to resolve any issues.

CGI has the experience of successfully completing over 300+ core and digital banking migrations. We have a proven delivery playbook and the ability to rapidly scale and onboard financial institutions concurrently. It’s this capability that will enable organizations to efficiently and seamlessly transition to a modern, established and stable platform.

High standards of governance

Effective governance is essential for ensuring digital banking stability, security, and adaptability. CGI and ebankIT uphold the highest standards of governance by:

• Aligning platform advancements with regulatory changes and industry best practices,
• Maintaining transparent reporting and oversight mechanisms,
• Offering dedicated Canadian-based support teams for ongoing risk management.

The power of experienced partnership

With a shared mandate to deliver comprehensive digital banking solutions, CGI and ebankIT combine innovative platform development with deep expertise in onboarding, hosting, and system maintenance. Our partnership provides stability, operational excellence, and a future-focused approach to innovation.

By choosing CGI Digital Banking platform, financial institutions gain the support of two experienced partners committed to long-term success. We welcome discussions on how we can help achieve your digital transformation goals.