User engagement hub: maximizing your branch front office potential

Nowadays it is becoming increasingly common to request or send money as well as split the bill via mobile banking applications. However, sometimes transactions can go wrong and a problem can prevent a payment to go through.   

The User Engagement Hub 2.0 offers the possibility for clients to schedule payments for later if a temporary issue occurs. The Store and Forward engine automatically suggests a new time slot for the transaction and notifies the client once the issue is resolved and the payment has gone through.

With the help of this automated procedure, banks or credit unions can rapidly fix a problem without the need for human intervention while providing a smooth customer experience. Financial institutions can save time and human resources with the User Engagement Hub. 

Build a tailored experience with personalized insights  

Using data analysis, banks and credit unions can get personalized insights and recommendations that are tailored to the needs of their clients.

The user engagement hub 2.0 provides a client dashboard that gives an overview of the client user experience such as the last time the client accessed the banking app, their preferred login device, authentication methods, session times, and the most used operations (debit, transfers, split bills...).

The client dashboard also provides real-time alerts about any issue occurring on the client side, enabling banks and credit unions to act rapidly to address the issue.