African Bank has been recognized as the winner of the “Best Digital CX – Account Opening and Customer Onboarding”
This accomplishment is due to the product "MyWorld account", a dynamic transactional solution crafted to serve the needs of both individuals and families alike.
African Bank has been recognized as the winner of the “Best Digital CX – Account Opening and Customer Onboarding” category at the Digital CX Awards 2025, celebrating the institution’s outstanding commitment to delivering seamless, customer-centric digital experiences.
This prestigious recognition highlights African Bank’s success in transforming its onboarding journey, making account opening faster, simpler, and more intuitive for customers.
Behind this achievement stands ebankIT, African Bank’s trusted digital banking partner, whose cutting-edge omnichannel platform enabled the bank to deliver an innovative, frictionless onboarding process that meets the evolving expectations of today’s digital-first customers.
The Digital CX Awards, an initiative by The Digital Banker, honor the world’s most innovative financial institutions and technology providers that are redefining customer experience through digital transformation. Winning this award places African Bank among a distinguished group of industry leaders shaping the future of digital banking.
Central to this accomplishment is the MyWorld account, a dynamic transactional solution crafted to serve the needs of both individuals and families alike.
With exceptional versatility and a focus on user experience, the MyWorld account empowers customers to oversee multiple accounts within a single profile, seamlessly add users, and customize permissions and features to suit unique requirements.
Whether supporting a parent managing household budgets or enabling a young professional to organize personal finances, this solution brings unparalleled banking convenience directly to users’ fingertips.
African Bank has redefined customer-centricity through a powerful suite of digital solutions. By integrating seamless online lending options, tailored financial products and intuitive digital interfaces, the bank ensures that customers feel empowered, informed and in control from the moment they engage.
Customers nowadays demand faster, more personalized, and fully digital experiences from the get go. The journey from account opening to everyday engagement has become a defining moment for building customer trust and loyalty.
A research from 2025 Business Banking CX Report says that 1 in 4 companies abandon bank onboarding before using the product they signed up for.
This award demonstrates that African Bank is a forward-thinking financial institutions, supported by flexible and innovative platforms like ebankIT’s, and is leading the way in redefining the customer journey.
By embracing low-code development, omnichannel capabilities, and AI-driven personalization, banks can deliver services that are not only efficient but also deeply human in their design.
The result is a new standard for digital banking, one that prioritizes connection, convenience, and continuous innovation.
A key driver behind African Bank’s success is its steadfast focus on digital accessibility. Leveraging a digital-first strategy, the bank has expanded its reach, making banking services available to individuals even in the most remote communities.
This extended digital footprint fuels financial inclusion, enabling people across diverse backgrounds to engage confidently with the formal banking sector.
Seamless convenience is equally important. Through robust mobile and web platforms, customers can open accounts, apply for credit, transfer funds, and manage their finances at any time and from anywhere, eliminating traditional barriers such as mandatory branch visits. Particularly for those with limited mobility or residing in underserved regions, this level of access fundamentally transforms their banking experience.
A more intuitive and accessible digital journey has led to a noticeable increase in new customer acquisition. Existing customers are engaging more frequently and deeply, which drives stronger loyalty and reduces churn.
ebankIT congratulates African Bank on this remarkable achievement and celebrates their shared commitment to shaping the future of digital customer experience. Together, the two organizations have proven that innovation, when combined with a genuine focus on customer needs, can produce tangible results and lasting impact.
As ebankIT continues to empower banks and credit unions worldwide, this recognition reinforces the company’s mission: to enable financial institutions to innovate faster, connect better, and deliver truly exceptional experiences at every stage of the customer journey.
Learn more about ebankIT’s award-winning platform →