Componente Serviex and ebankIT sign Partnership agreement

Componente Serviex and ebankIT sign Partnership agreement to support banks’ Digital Transformation

Bogota, 09^th May 2017 – Componente Serviex today announces its partnership agreement with omni-channel banking software company ebankIT. Componente Serviex will now offer ebankIT’s omni-channel offering as part of its Digital Banking leadership programme, thus supporting banks in their journey towards digital transformation.

Together driving omni-channel Digital Transformation in Banking

The evolution of Banking continues to accelerate at cruising speed. Customers want fast and consistent transactions and expect to be able to access and control their finances using any device and any channel, at any time. Financial institutions have often been held back by cumbrous, inflexible legacy systems. Omni-channel banking enables banks to deliver a seamless and consistent customer experience, whether customers are accessing their bank via a mobile, tablet or visiting a branch in person.

“It’s a challenging but truly transformational time for banking. The sector is evolving fast, with almost all areas of financial management becoming simpler, more accessible and more dynamic for consumers. For the banks themselves this means there are now more opportunities than ever before to engage with customers. And so there are crucial decisions to be made about how they manage these increased touch-points through internet banking, mobile payments or their branches, and the quality of those interactions” said Héctor Miguel Opazo Santis, CEO Región Andina at Componente Serviex.“Our partnership with ebankIT perfectly fits our ambition to support our clients in their digital transformation journey, and enable them to make the most of every customer contact to drive long-term competitive advantage.”

ebankIT’s CEO said: “We are happy to work with Componente Serviex who has long-standing relationships within the financial services industry in LATAM and the technical implementation expertise our customers are looking for. Transformation is not without its challenges, but banks that can make the most of the new opportunities available to engage with their customers through digital, and the use of analytics and technology will be highly competitive in the new environment. Componente Serviex´s Digital Banking vision on the future of financial services is strongly aligned with our thinking.”

This partnership between Componente Serviex and ebankIT enables banks to design and deliver the services demanded by today’s and tomorrow’s customers, and offer an improved customer experience with real-time, speed, agility and security.