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UNCHARTERED TERRITORY

Digital Banking Trends and Predictions 2024

Assiniboine Credit Union unveils game-changing new feature to transform member experience

3 min read

ebankIT enabled Assiniboine Credit Union (ACU) to launch Unblu’s conversational solution

In April, Assiniboine Credit Union (ACU) revolutionized the banking experience for its members by incorporating Unblu's Live Chat, complete with co-browsing, video, and voice abilities. This cutting-edge conversational technology seamlessly integrates into ACU's digital banking platform, provided by ebankIT, empowering members to enjoy enhanced experiences across the ACU website and mobile app.  

While establishing itself as a dependable and robust digital banking platform, ebankIT also benefits from an extensive ecosystem of partners that provide complementing technologies to give every financial institution a cutting-edge solution.  

ACU members can now access real-time product, service, and banking support on their preferred device thanks to the ebankIT API gateway enabling the integration of Unblu’s solution. 

This new, innovative platform is key to evolving our members’ digital experience. The authenticated live chat provides yet another way to meaningfully interact with our members where and when they want to connect with us.

- Kevin Sitka, President & CEO of ACU

ACU is committed to empowering self-reliant and sustainable communities while prioritizing the well-being of its employees, members, the environment, and the communities it serves. The organization leverages its expertise and resources to make thoughtful business decisions that have a positive impact on all stakeholders involved.

 

As a leading provider of digital technology and integration solutions to financial institutions, we are pleased to assist Assiniboine Credit Union in improving their member experience by providing personalized services through a seamless digital omnichannel solution and API gateway.

- Renato Oliveira, CEO of ebankIT.

ebankIT empowers banks and credit unions to deliver an exceptional digital banking experience that is tailored, user-friendly, and accessible across multiple platforms. The cutting-edge Digital Banking Platform is equipped with versatile omnichannel capabilities, ensuring a seamless and efficient transformation of the banking process. With a strong emphasis on customization and meaningful human interactions, ebankIT positions financial institutions to embrace a customer-centric approach and future-proof their digital strategies.

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