Glia, the leading provider of Digital Customer Service (DCS), and ebankIT announced a partnership aimed at humanizing the digital banking service experience for ebankIT clients.
Humanizing digital banking with Glia's customer service solution
Glia is redefining how companies provide customer care in the digital age. With digital communication options, on-screen collaboration, and AI-enabled support, Glia's Digital Customer Service (DCS) solution enhances online and mobile experiences.
To enhance the client experience and promote business outcomes, Glia has worked with more than 400 banks, credit unions, insurance companies, and other financial institutions globally. This new partnership with ebankIT will now offer Glia’s DCS solution for digital-first customer service as part of its digital banking platform.
Partnering with Glia is an important step forward for ebankIT in the continuous process of humanizing the digital banking experience. ebankIT and Glia share the same vision about the future of digital banking and the importance of creating great customer and member experiences. The growing number of banks and credit unions worldwide that subscribe to the ebankIT Omnichannel Platform will now also have the opportunity to explore Glia’s customer service technologies, offering new solutions to their end-users.
Renato Oliveira, CEO of ebankIT
The ebankIT digital banking platform's pre-integration of Glia's Digital Customer Service package speeds up deployment and time-to-market. Glia's DCS platform allows a smooth digital-first customer experience across all channels, including SMS, chat, audio, and video without any digital connection interruption. CoBrowsing is just one of the online collaboration technologies that organizations can use to better serve consumers, speed up interactions, and boost satisfaction.
“ebankIT’s commitment to humanizing the digital banking experience matches Glia’s mission to reinvent how businesses support customers in a digital world. This partnership will greatly help our joint clients to improve the customer experience they offer while driving new efficiencies through a seamless, single-platform service approach.
Steve Kaish, SVP of alliances for Glia.
For more information visit glia.com