Technology
In an era defined by rapid technological advancement, the banking industry is undergoing a profound transformation. This dedicated blog category serves as your portal to the latest breakthroughs, trends, and innovations at the intersection of finance and technology. Whether it's digitization, artificial intelligence (AI), automation, blockchain, or any other cutting-edge innovation, we explore the powerful impact of these technologies on financial institutions and their customers. We aim to keep you updated with the latest advancements but also help you understand the tangible benefits that technology brings to banking. From enhanced security and operational efficiency to personalized customer experiences and competitive advantages, we delve into how these innovations are revolutionizing the industry. Whether you're a banking professional looking to leverage the potential of technology or a tech enthusiast interested in the intersection of finance and innovation, our blog is your destination for insights, inspiration, and the knowledge needed to thrive in the digital era of banking.
Technology empowers the creation of robust digital banking platforms, encompassing mobile banking and online portals, providing seamless access to banking services that enhance customer engagement and drive transaction volumes. Leveraging advanced data analytics and AI-driven tools, banks and credit unions can deliver personalized offerings, with CTOs and CIOs implementing recommendation engines and predictive analytics to suggest tailored financial products, ultimately amplifying cross-selling opportunities and revenue growth. Furthermore, automation and process optimization facilitated by technology significantly reduce operational costs, enabling banks to allocate resources more efficiently and direct more capital towards revenue-generating activities.
Technology serves as the cornerstone for fueling revenue growth in the banking industry. CTOs and CIOs play a pivotal role in spearheading the digital revolution of banking services, leveraging the power of technology to elevate customer experiences, streamline operations, and generate new avenues of income, all while ensuring adherence to regulatory standards and maintaining robust security measures.
From reactive to proactive banking: ebankIT’s Agentic AI is shaping financial services
Executive summary
- ebankIT is revolutionizing conversational banking, enabling real banking tasks...
African Bank won "Best Digital CX – Account Opening and Customer Onboarding’ at the Digital CX Awards 2025
Executive summary
African Bank has been recognized as the winner of the “Best Digital CX –...
Speed onboarding for business banking: filling the gap between innovation and go to market
Executive summary
The business banking sector is under increasing pressure to deliver faster,...
What SMBs really want from their financial institution and how to deliver it
Executive summary
77% of SMBs state their current digital banking solutions do not fully meet...
ebankIT unveils its AI Transactional Banking Assistant at FinovateFall 2025
ebankIT debuted its revolutionary AI conversational banking assistant, at FinovateFall on September...
Digital transformation in banking: key lessons from Metropolitan Commercial Bank’s success story
Breaking away from tradition
Founded in 1999 and still led by one of its original founders,...
How to enhance digital banking UX: innovations and insights from ebankIT’s product roadmap
Redefining digital banking user experiences
At the ebankIT Summit, Pedro Azevedo, Chief Product...
Canada’s digital banking landscape: challenges and what comes next
Canada’s digital banking transformation
If you caught my recent talk at the ebankIT Summit, you’ll...
The rise of AI agents and what it means for you
AI is the new wave of disruption
At the ebankIT Summit 2025, Rogério Canhoto took the stage to talk...